I worked with Jon & Susan and they were equally kind, caring, professional, and knowledgeable. Diagnosis was made quickly and a plan for repair was underway in minutes. There were no surprises after the job was finished. I paid the price I was quoted and received my vehicle in a very reasonable amount of time. My hope is that I never need to have major mechanical work on my car again, but if I do I will be returning to Mr. Transmission (on Industrial)!