Florence Auto Repair

Call Us:(859) 283-2225
Mon - Fri: 8:00 AM - 5:00 PM
5

My family and I were traveling from Pittsburgh to Pensacola Florida. I knew something didn't feel right with the truck, but continued on anyway. We made it to Cincinnati and the transmission decided it had enough. It started slipping, shifting hard and the transmission temps were climbing. Stuck nearly 400 miles from home, knowing the truck would never get us to Florida, let alone back home. We were in quite a jam. I was googling repair places with the best reviews as fast as I could. It was 5pm and everywhere was closed or closing. Google said Mr. Transmission was closed, but it had the best rating and best reviews. Going to a dealership was just out of question..but who do you call..who do you trust?? My wife took a shot in the dark and called anyways. Miraculously, someone (Susan) answered. We explained our situation and she said to bring it right over. By this time it was well after business hours, but she stayed and helped us find a rental car (which took forever and wasn't easy to do at that particular time) so we could continue our trip, assured us everything would work out and not to stress over the car and to go have a wonderful vacation. She honestly went above and beyond to make sure our trip wasn't ruined. Most places would've just left you stranded, but she would not give up until we were taken care of. Knowing we were travelers and would becoming back through on a certain date, they did everything they could to get my vehicle in and repaired on time which was kind of asking a lot, but they did not disappoint. Being from another state, stuck between a rock and a hard place, I assumed I would be taken advantage of. They did everything but that. I'm not even sure a local shop at home could've beat their repair time or price. Susan and Jon were a pleasure to deal with and two of the nicest, honest, genuinely caring people I've ever met. Whether you are a local to Florence or traveling through, I would recommend this place to anyone/everyone.

5

Jon was very accommodating was able to drop our truck off after closing and kept us informed on what was wrong with our truck. They repaired it while we were on vacation. Truck drives like new again.

5

Thank you so much for the 5-star review! Mr. Transmission Milex Florence appreciates your business and support!

- Mr. Transmission - Milex Complete Auto Care - Florence
5

We were quoted by several different places for the replacement of a transmission and the lead time at those places were 6-8 weeks before replacement. Mr. Transmission not only quoted us 1500 cheaper than their local competitors, but also replaced it within one week! You can’t beat that or the overall customer service we got start to finish. Definitely will recommend!

5

John was super helpful and extremely nice and explain what was wrong with my 2016 Chevy Trax

Greetings Becca, Thanks for choosing us and leaving such a great review! We love that our team provided you with a great experience! We appreciate your feedback and hope to see you again at Mr. Transmission Milex Florence!

- Mr. Transmission - Milex Complete Auto Care - Florence
5

My car had a bad transmission, called Jon and he had someone pick it up. He gave me options and each time i called he would give me updates. Jon fixed my transmission and my car is back on the road. i enjoyed working with him and he was very friendly even when i met him for the first time at the garage it was like meeting someone i had known for a very long time.

Cleopas, Thanks for the great review! We're thrilled that our team left such a great impression! We are so glad we could get you back on the road safely! We hope to see you again at Mr. Transmission Milex Florence!

- Mr. Transmission - Milex Complete Auto Care - Florence
5

Fast and fantastic! That daily tiny spot of transmission fluid is finally gone! Friendly, knowledgeable and they even have a Brandon! Need transmission work? Let's go!

Stan, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. Thanks for the awesome feedback and we hope to see you again at Mr. Transmission Milex Florence!

- Mr. Transmission - Milex Complete Auto Care - Florence
5

Thank you for the 5-star review, Hunter! Mr. Transmission Milex Florence appreciates your business and support!

- Mr. Transmission - Milex Complete Auto Care - Florence
5

Wanted a 2nd opinion, since I’m anal. Figured my transmission was slipping. John was super friendly, and the owner I forgot her name. Even test drove with me, she explained very thoroughly what and why I was feeling what I was. Nothing was wrong, she explained if she wanted my money- they could have easily lied, but told me not to worry, nothing is wrong. Don’t go taking it to a dealer who will then charge you to make that labor money. She is right though. I am very anal, but again I wanted a 2nd opinion. I loved how patient and kind their business is.

2

Had it towed in for a broken Shift Linkage, was there for about 3 days and picked it up. Got in my car and my middle console lid was broken and now won’t shut. My car now will get stuck and won’t go into park and the shifter knob will just slide right off (didn’t do this before) and you have to take it off to put the car in park from time to time. I appreciate them fixing the big problem which I know it’s not an easy fix but paying money then to have things broke in your car is not acceptable. I will be returning to have these things fixed that weren’t broke before the car was there.